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Technical support for Internet and Pagers is available during our regular business hours Monday-Friday 8:00-5:30 and Saturday
PHONE SUPPORT TOPICS
Anything behind a router if we're able to see the router online with a good address DSL modem configuration Video game consoles Random software that needs internet access (Games, etc.) Email that isn't ours (Hotmail, yahoo, etc.) Printers Hardware problems (Monitors, sound not working, etc.) Cellphone email Any random home appliances (Dryers, microwaves, toasters, etc) DVD Players/TVs that have network access and connections VCRs Any email programs other than Microsoft OE, Outlook, Live Mail, Mail, or Thunderbird Spam Scanning Tired of receiving dozens of unwanted, unsolicited e-mails every time you download your e-mail? We can help. KCI is now offering SPAM filtering. Besides being "Spiced Ham", SPAM is a term that was coined to describe unwanted or unsolicited e-mail. If you wish to take advantage of our SPAM filtering, contact our office at 522-8107. If you have activated SPAM filtering, read the following instructions to install your SPAM filtering. 1. Click on the Account Info link at the top of this page. 2. A security alert will appear. Click Yes (it will appear every time you access this page). 3. You will see KCI USER PORTAL at the top of the page. Enter your username (ie. username@kci.net) and password, the click Login. IMPORTANT! YOUR USERNAME WILL ALWAYS END WITH "@KCI.NET". IT WILL NOT WORK OTHERWISE. 4. Once inside, you will see Preferences, Account Info, Dial-up Usage, and SPAM Scanning. Click SPAM Scanning. NOTE. SPAM Scanning will only appear if you have had our office activate SPAM Filtering for your account. 5. You can now choose how to setup your SPAM Filter. Read below for instructions on SPAM Filtering (You can also choose whether or not you want us to virus scan your e-mails). SPAM Filtering Instructions You should see a Virus Scanning and a SPAM Scanning section. Disregard the Virus Scanning section, unless you wish to deactivate virus scanning for your account. The SPAM Scanning section should look similar to the following (the form below is not functional):
It is recommended that you choose the third option, "Prepend ***SPAM*** to Subject of Spam messages." The reason for this is that there is always a possibility that legitimate e-mail can be mistaken as SPAM. If you tell the filter to "Delete messages idenifided as Spam," it is possible that legitimate e-mail may be lost permanently. If you choose to the option to "Delete messages identified as Spam" we cannot be held responsible for any legitimate e-mail that is deleted due to a false identification as SPAM. THIS IS YOUR ONLY WARNING. DO NOT CONTACT US ABOUT LOST E-MAILS IF YOU CHOOSE TO DELETE MESSAGES IDENTIFIED AS SPAM. Once you choose "Prepend ***SPAM*** to Subject of Spam messages", click the SAVE button (located below the form). Anytime you make changes to your SPAM filter, you must click the save button below the form to activate your changes Now that you have enabled the spam filter to Prepend ***SPAM*** to Subject of Spam messages, any mail that comes to your e-mail address that our server identifies as SPAM will have "***SPAM***" in the subject of the message. The next setting is SPAM Detection Level. There are six different levels of filtering: Encroaching, Aggressive, Normal, Semi-Tolerant, Relaxed, Tag Spam Only. Encroaching is the highest level of filtering, but also has a higher probability of mismarking a legitimate e-mail as SPAM. Relaxed is the lowest level of filtering, so you will not experience mismarked e-mail, but you will also have a higher rate of SPAM getting through the filter undetected. You can experiment with the level of filtering you wish to use at your discretion. Tag Spam Only is not a filter level, but instead places a score on each e-mail that comes to your inbox. This allows you to see how e-mail gets scored for SPAM filtering so you can get an idea of how the filter works. Setting Up Message Rules in Outlook Express Once you have setup your SPAM filter, you now need to set up message rules in Outlook Express. THIS ONLY APPLIES IF YOU CHOSE "PREPEND ***SPAM*** TO SUBJECT OF SPAM MESSAGES". A message rule tells Outlook Express what to do with your messages once they are downloaded to your inbox. The following instructions detail how to create a message rule that moves all messages with ***SPAM*** in the e-mail's subject to Deleted Items. 1. Open Outlook Express. 2. Open the Tools menu, go to Message Rules, and click Mail in the sub-menu. 3. A New Mail Rule window should appear. In the first section, "Select the Conditions for your rule", place a check mark by "Where the subject contains specific words." 4. In the second section, "Select the Actions for your rule", place a check mark by "Move it to specified folder." 5 In the
third section, "Rule Description", it should say, "Apply
this rule after the message arrives 6. A window entitled Type Specific Words should appear. In the first blank type ***SPAM*** and then click the Add button. Then click OK. 7. Next, click specified folder. In the folder list that appears select Deleted Items. Then click OK. 8. Click OK on the New Mail Rule window. Then click OK on the Message Rules window. 9. Your message rule should be complete. From now on, any mail with ***SPAM*** in the subject will be moved to your Deleted Items upon arrival. If you become suspicious that some of your e-mails are being mismarked as SPAM, look in your Deleted Items folder to view the messages that were marked as SPAM.
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